Please read the delivery information on the product page for delivery lead times. If your delivery address is in Scotland, the far south, Belfast or on an offshore island this lead time will increase due to the distance from us and the time taken by our couriers to make these deliveries. All lead time may increase in busy periods.
These are the average lead times, however it can be longer during busy periods. For any time critical orders please contact us first to see if we can meet your deadlines.
When ordering large items they will sometimes be delivered on a pallet so you will need make sure there are adequate personnel (at least 2 mobile and physically fit persons) available to take the delivery. The driver and his vehicle will need to have clear vehicular access to your premises, if there are time restrictions or access limitations to your street you must let us know, and to overcome these we may need to make additional delivery charges. If upon arrival by the courier there is no-one available to accept the goods and they need to be taken away you will be charged any re-delivery fees that are passed onto us by our courier. If you need the items delivering on a specific date (Monday-Friday only) you must enquire about this before placing your order. If you require a timed delivery there will be an additional charge for this service which will not be added during the checkout process, you will need to contact us before placing your order.
If you have received damaged goods.
All damages must be reported to us within 24 hours of delivery and photo evidence will be required before product replacements can be issued. If your items are damaged or faulty on receipt, please sign the couriers delivery note accordingly. In any case all delivery noted must be signed “UNCHECKED”. We ask that you notify damage within 24 hours of receipt. Once we have verified the damage, we will issue a replacement.
Can I return a product?
We are a business-to-business supplier so The Distance Selling Regulations do not apply. Unless there is a manufacturing fault we do not accept returns on items as they are all made to order goods, in these instances we will arrange for replacements to be manufactured to replace the damaged units. Please ensure you have ordered the right goods and in the correct quantities. If a product is defective in any way, please contact us and we will endeavour to deliver a new one to you as quickly as possible.
Please include your invoice / order reference number with your goods.
For any further enquiries or questions please email firstname.lastname@example.org